In general, every customer has a different idea of what an emergency is.
To accommodate this, we ask that you call our 24/7 Emergency Answering Service for anything that you consider an emergency.
For example, these would all warrant emergencies:
- Your system is down and agents can't take calls
- Calls aren't routing or connecting at all
- You've had a server crash, hardware failure, or suspected data loss
- One of your biggest clients needs something fast
- You're worried about security, phishing, or malicious activity
- You have a script that must absolutely get fixed tonight
When in doubt about whether it's an emergency: call us!
https://service.calltheory.com/help/en-us/1-getting-help/1-24-7-emergency-call-center